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Employment hero is a fast growing Australian company providing a SaaS-based HR software product for small and medium-sized businesses. They have offerings in several global regions including Australia, Malaysia, New Zealand, the UK and Singapore. The company, founded in 2014, has more than 5,300 customers and more than 270,000 active users worldwide. It invests $ 7.5 million annually and claims that this platform can save its users 80% in staff administration time.
Subscriptions and Pricing
A free trial is available, which is a nice option, but the trial duration isn’t specified. Employment Hero offers a number of plans in different categories as well as bundles and also additional add-ons. Although this approach can be a little more complicated to configure initially, the benefit is that a business can get the features it needs without paying for extras it doesn’t have.
The HR offering follows a three-pronged approach. The starter layer, called HR standard, costs $ 7 per employee per month. It includes paperless onboarding, vacation management, and an HR library. Very small businesses with few employees should be aware that there is a minimum price of $ 99 per month.
The next level is HR bonus, and costs $ 10 per user per month. This “recommended” middle plan incorporates the features of the lower plan and adds features such as expenses, performance reviews, custom reports, and an asset registry, but also imposes the same minimum monthly costs.
The top plan of the layers is HR platinum, and charges a premium of $ 14 per user per month. This plan includes all of the features of the lower two-tier plans, especially unlimited phone support. Additional features include goal setting, custom fields, custom branding, and API access. Very small businesses should also be aware that the minimum monthly cost for this plan is up to $ 199 per month.
There is also some flexibility with the optional extras on offer that can be added to any of the previous tiers. These include a Employee benefits (EAP) for $ 5 / employee / month and Personnel advice line for $ 5 / employee / month and finally premium e-learning content over Learning plus for $ 12 / employee / month.
It should also be noted that there are two separate tiers of payroll software, starting at $ 4 / user / month. In addition, there are options to bundle the HR and salary modules into exactly the plan that your company needs.
Employment Hero offers an automated HR software solution that is completely cloud-based. It’s designed to cover all aspects of the employee lifecycle, from recruitment to breakups and everything in between, like onboarding, engagement, and productivity. It’s completely paperless, including timesheets, contracts, and guidelines. It also emphasizes employee engagement with a database of “Pulse Checks, Reward and Recognition, and Learning and Development” tools that can be applied across a department or even an entire organization!
Recruiting is a challenge for every HR department and therefore also for HR software. We like the function of Employment Hero that it can publish a new job posting in 15 job boards at the same time without leaving the software. After the application has accepted the position, it can guide the applicant through the onboarding process with features to simplify the process, such as virtual contracts, employees filling in their own files electronically, and policy recognition online.
Employment Hero Support is missing some key support options, such as: B. an e-mail address, a chat or a fax number. Direct phone support is available but requires the highest subscription plan. The only way to get in touch directly with the lower plans is through a support portal and opening times or turnaround time are not listed.
For those willing, or even preferring a more user-centric approach to support, there are many options. There is a well-run Help Center with access to knowledge articles like “Employee Onboarding” in the section titled “Employment Hero HR Web Platform” which also has stacks of other articles that help people. There is also extensive FAQ and even on-demand training at the Hero Academy, like the 18-minute video for new users “Welcome to Time and Attendance” and even includes a nice introductory area to describe what the video is supposed to cover.
In cases where a failure could occur, there is also a platform status section for live updates. The latest release notes can also be accessed through the help desk to keep up to date with the latest updates.
Employment Hero offers a compelling solution for automation within a HR department, with an emphasis on optimizing the process to save time. The pluses are upfront pricing and features like a comprehensive support center with pre-made articles and video content, employment engagement features, a choice of levels and flexibility with bundles and add-ons, and that the platform is completely paperless. There are some drawbacks to note, such as the limited direct support options and phone support reserved for the top offers, the annoying minimum monthly fee that is sure to plague the smallest businesses, and the focus on specific markets around the world. Overall, Employment Hero gets the basics right, and many companies would do well to take a closer look at this in the free trial.
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