Microsoft Dynamics 365 Human Resources review

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Microsoft hardly needs an introduction like the computer software king of 1975. With ubiquitous household and workplace offers such as the Windows operating system, Office software and the Edge browser, it is difficult to select a day without interacting with a Microsoft – driven product, which makes this company one of the most valuable publicly traded companies.

Microsoft Dynamics 365 Human Resources review

In the last few years it has penetrated the cloud-based space in several directions, including the “Hyperconnected Workplace”, and under the banner Dynamics 365 we can find business applications for marketing, service, operations and commerce. There are those too Dynamics 365 human resources Offering used by Hollis, Kiwa, SoftwareOne, and TNA Packaging and Processing Solutions.

You must contact Microsoft directly for a quote (Image credit: Microsoft)

Subscriptions and Pricing

The pricing for Dynamics 365 is best done through an offer from Microsoft. This is because pricing can get complex depending on the number of users and the number of Microsoft products the company needs, as it would be really unusual for a group to need just a single Microsoft product and the most likely The scenario is that different users need different combinations of Microsoft apps.

What we know about pricing shows that Dynamics 365 HR is a more expensive option as a standalone product as it costs a whopping £ 90.50 (about $ 122) per user per month. However, when we scale the cost makes more sense as the Dynamics 365 app below will cost less than £ 22.60 ($ 30) per user per month.

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What is immediately noticeable is that Dynamics 365 is clearly a mature software product, with a well thought-out interface that contributes to user-friendliness. Dynamics 365 is characterized by the ability to organize and automate complex HR processes.

With Microsoft Dynamics 365 HR you can easily create an organizational chart with the hierarchy designer (Image credit: Microsoft)

There’s Human Capital Management (HCM), which is designed for administrators to easily access their employees through an ecosystem like Hierarchy Designer to easily create an org chart. Management is then better able to understand the “personal information” from a centralized source, and then this information becomes usable with the ability to “quickly view hierarchy diagrams, direct subordinates and managers”. Even more complex data is easily accessible, including job vacancies, employee transfers, and even staffing analyzes. Once all of this is in place, HR professionals will be more productive through process automation, task management, and a workflow that prioritizes the more important tasks in order to take timely action.

The HR software solution from Microsoft can also be integrated into other products such as Power BI (Image credit: Microsoft)

There is also the opportunity to gain insight into the workforce. Extensive Microsoft Power BI dashboards are used to synthesize and in turn render data. Subsequently, insights are revealed through embedded analyzes. Management can easily stay abreast of employee trends through surveys created with “Customer Voice” in order to achieve “a more collaborative work environment”. Data can be further synthesized using the Common Data Service, which can combine information not only from Dynamics 365 HR, but also from partner applications.

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Technical support is included with your subscription, but you can also upgrade to a Professional Direct support plan (Image credit: Microsoft)


Dynamics 365 includes subscription support at no additional cost. Technical support is available 24/7 and aims to resolve the most critical problems within an hour. For minor problems, you will receive help within 4 or 8 hours, depending on the problem. There is also access to on-demand virtual training.

There is also an option to upgrade to a Professional Direct support plan which costs $ 9 (£ 6.80) per user per month, with a minimum of $ 180 per user per month. This updated plan also has a faster turnaround time of less than 1 hour for the most critical issues while adding priority routing, but a goal of less than 2 to 4 hours for the less severe issues. It also adds engineer-led web-based webinars and advisory support for remote scenario configuration, as well as configuration and set-up scenarios.

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No plan specifies contact support methods. When we hit the “Contact Us” button, it went straight to our Microsoft credentials. It is not indicated whether there are options for direct phone support, fax, direct e-mail, chat box or support portal.

The option for Unified Support is also worth mentioning. This plan covers all Microsoft products and services used for an organization, both on-premises and in the cloud. This premium plan adds things like a dedicated Customer Success Service Manager, the ability for Microsoft technicians to be on-site for technology initiatives, and proactive management of IT health through predictive analytics. The pricing requires an offer and is “Procentage License Based”.

Finally, there is an active community forum where users can ask questions and interact with like-minded people.

final judgment

Microsoft Dynamics 365 HR provides a way that we would expect from a product of the software that the employees at Redmond should develop. We appreciate the simple organizational charts, the synthesis of data, the clean user interface and the focus on human capital management, where competitors are neglected. We should also mention that this offering is priced higher, especially when not combined with other Microsoft offerings, and that the better support options come at an additional cost. All in all, we encourage companies looking for a fully functional software tool for HCM to take a closer look at Dynamics 365 HR.

We have that too best HR software, best payroll software and best HR outsourcing services

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