Ola Will Show the Drop Location, Mode of Payment to Drivers

Ola will now show the delivery location and payment method to drivers to reduce cancellations

If you are a regular user of Ola’s taxi service in India, I’m sure you have faced taxi cancellation by drivers at some point due to your payment method or your destination. Currently, Ola’s driver partners cannot see passenger drop-off locations or their payment method in the app, leading many of them to cancel rides for passengers. Citing this industry-wide issue, Ola has now taken a necessary step to resolve the issue for both passengers and its driver partners.

Drop Location & Payment Method Visibility for Ola Drivers

Ola’s co-founder and CEO Bhavish Aggarwal recently took to Twitter to answer, well, the “2nd most popular question” why Ola drivers abruptly cancel rides for passengers. In the tweet, Aggarwal recorded a video announcing a new feature for Ola’s driver partners on the Ola Driver app. The new feature allows drivers to: check the estimated drop location of passengers and the method of payment before accepting a ride. You can check out the tweet below.

This feature allows drivers to get an idea of ​​the drop-off location of passengers when they get a booking. This is to help them plan their ride accordingly before accepting the booking. In addition, as many drivers prefer cash payments over digital payments and vice versa, the Ola Driver app will now show drivers the payment method chosen by passengers before they accept a booking.

Drop location visibility and payment mode visibility features are currently being rolled out to drivers nationwide. Aggarwal says enabling these features for drivers de “key to reducing cancellations.”

So, what do you think of the improved drop location visibility and payment method for Ola drivers? Do you think other companies like Uber should also implement this to reduce driver cancellations? Let us know your thoughts in the comments below.

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